Over the years, the general level of love, care and the highest degree of knowledge of all of the staff has been invaluable comfort and it’s wonderful that Cave care so much about the human family members as well.

Wayne Cullen

Privacy Policy

Cave Veterinary Specialists Ltd Privacy Notice

This privacy notice tells you how Cave Veterinary Specialists Ltd will collect and process your personal data if you register as a client, purchase our services and products, and use our website.

About Us

Cave Veterinary Specialists Ltd is an independent animal veterinary surgery in Somerset. We protect the health and well-being of your pets, offering a range of services that include: diagnosing and treating sick and injured animals, advising owners on the right pet care, and providing a range of care related products for purchase.

Who to contact regarding your personal data

We take your privacy seriously. Our Data Protection Manager looks after data protection and would be happy to answer any of your questions about this privacy notice and how Cave Veterinary Specialists Ltd uses your data. They can be contacted directly at info@cave-vet-specialists.co.uk or on 01823 653510.

The personal data we collect and process

There are four main ways we process the personal data you provide. We endeavor to keep this information accurate and up to date, and not keep it longer than is necessary.

To administer your account as a surgery client

In order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.

Personal data type How the data is collected
First name, Last name As part of registering to be a client
Address As part of registering to be a client
Phone number (normally a mobile) As part of registering to be a client
Email address As part of registering to be a client

This personal data will be used for the following services and purposes:

  • To administer your account and provide the products and services you have requested from us. For example, invoicing, calling to change an appointment and to keep a record for legal and accounting purposes.
  • To inform you by email of service information about the practice. For example, notification of seasonal opening times or changes to out of hours availability.
  • If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.
  • If we take a sample from your pet, we send the sample to our supplier and provide your surname and address for identification purposes only.

To send you marketing communications as a surgery client

We don’t send marketing communications to clients/pet owners

To share with veterinary related 3rd parties WITH your consent

There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:

  • Should you wish to move to an alternative veterinary surgery, we will provide your pet’s clinical history with your name and address to your new vets before closing your account.
  • Should you wish to chip your pet (cats and rabbits), we register your name, address and contact number with the chip provider. Note that chipping dogs is a legal requirement and we share your personal data in this case under a legal obligation to do so.

Cave Veterinary Specialists Ltd will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell.

When you use our www.cave-vet-specialists.co.uk website

When someone visits Cave Veterinary Specialists website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.

We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media. Visit [Practice Web Address/cookies] to manage your cookie settings and view more information on how we use them and why.

Cave Veterinary Specialists Ltd uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Cave Veterinary Specialists Ltd website.

We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with Cave Veterinary Specialists Ltd procedures.

Disclosure of personal data to our service providers

We may pass on your personal data to service providers contracted to Cave Veterinary Specialists Ltd in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Cave Veterinary Specialists Ltd procedures.

How long do we process your data for?

Cave Veterinary Specialists Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.

We will retain your information for the purposes of clinical research to improve treatment and care of the conditions we treat as a specialist’s center. Your personal identifiable information will be retained for future research interests where we may require them to make contact.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

    You can do that by visiting www.cave-vet-specialists.co.uk/contact-us or by calling 01823 653510. If we do hold information about you we will:

    • give you a description of it;
    • tell you why we are holding it
    • tell you who it could be disclosed to; and
    • let you have a copy of the information in an intelligible form.

    Please note that you will need to provide proof of identity – a current passport or driving licence.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Cave Veterinary Specialists Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

Complaints

We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at info@cave-vet-specialists.co.uk or 01823 653510.

If you are still not happy with how your personal data is being processed by Cave Veterinary Specialists Ltd or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.